Service Advisor / Service Receptionist

Salary: £32,000 Basic | OTE £39,000 + Overtime Paid at Time and a Half

Location: Stafford

Richard Abson Group are working with a well-established dealership in Stafford to recruit an experienced Service Advisor / Service Receptionist.

This is a fantastic opportunity to join a reputable and forward-thinking dealership offering excellent career progression, ongoing support, and industry-leading training—especially as the automotive sector continues to evolve into hybrid and electric vehicles.

The site is extremely well-supported with a strong aftersales team already in place, ensuring excellent workshop capacity and a collaborative working environment.

The Role:

As a Service Advisor / Service Receptionist, you will:

• Act as the first point of contact for customers, delivering outstanding service

• Handle customer enquiries and provide information on vehicle servicing and repairs

• Keep customers updated on vehicle progress throughout the day

• Promote and sell service plans and additional products

• Ensure a consistently high level of customer satisfaction

About You:

• Minimum 1 year’s experience in a similar Service Advisor / Service Receptionist role (main dealer experience preferred)

• Strong customer service and communication skills

• Sales-focused with the ability to upsell effectively

• Experience with Kerridge and 1Link would be advantageous

Salary & Benefits:

• £32,000 basic salary

• Realistic OTE of £39,000

• Overtime paid at time and a half

• Monday to Friday working pattern

• 1 in 3 Saturday mornings, paid at time and a half

• Excellent training and career development opportunities

• Opportunity to join a successful and growing dealership group

Join a supportive and professional aftersales team where your contribution is valued and rewarded.

Apply now or contact Jake Jones at Richard Abson Group for more information.